Service and Repairs

Reditron’s service and repairs teams are fully equipped to assess and manage repairs for the full range of products we supply. To log a request with our team, please ensure you adhere to our terms and conditions listed below for quick and easy service and turnaround time.

Warranties and repairs

9.1 Goods are guaranteed according to either REDITRON’S specific warranties, or the original Manufacturer’s warranties. Where indicated certain goods may be sold to THE APPLICANT on the basis of REDITRON not accepting any responsibility for latent defects in which case any product warranties are specifically excluded.

9.2 Should a product supplied to THE APPLICANT by REDITRON be faulty or require return for credit and where a warranty is applicable, THE APPLICANT shall contact REDITRON within fourteen (14) days from the goods becoming defective and arrange for the goods to be returned to REDITRON, where applicable.

9.3 Liability under clause 9.2 is restricted to the cost of replacement of faulty goods or granting of a credit to the value of such goods. Any goods returned must be accompanied by the original tax invoice as issued by REDITRON.

9.4 All warranties and guarantees shall become immediately null and void should any equipment be tampered with; seals be broken; or should the goods be operated outside of specifications. Damage caused by lightning strikes, power surges, power spikes, or other incidents beyond the control of REDITRON are not covered in any warranties.

9.5 Should REDITRON find no fault with the returned goods, this will be returned to THE APPLICANT, and a 10% handling fee will be charged.

9.6 Where goods are returned for repair THE APPLICANT shall be required to accept a cost estimate prior to any repair work being carried out. Any item returned for repair to REDITRON may be sold to defray costs if such repair items are not collected within 90 days of such repair being carried out.

Returns and Refunds

10.1 All and any returns and/or refunds shall be determined strictly with REDITRON’s Terms and Conditions of the returns policy as contained herein.

10.2 No exchange, credit or refund will be done without the original invoice being presented to REDITRON.

10.3 Goods returned for credit or refund must be returned in the original condition and original packaging and are to returned within 10 days of delivery. All goods returned that are repackaged in the original packaging are subject to a reasonable handling fee in respect of any consumption or depletion thereof.

10.4 The customer acknowledges that the right to return the goods shall be limited to REDITRON’s discretion, in the event that the goods are partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.

10.5 All freight costs will be for the customer’s account unless agreed otherwise.

10.6 It is further agreed that no goods will be accepted for return/exchange and/or refund by REDITRON after the lapse of six months from date of purchase.

10.7 All electronic goods will be tested before any exchange, credit or refund will be issued.

10.8 REDITRON will not be held liable for any loss or costs incurred due to the failure of a product once installed or for any damages suffered by the customer or a third party due to the malfunction of products purchased where the product has been materially altered or has been used contrary to any instructions given by REDITRON.

10.9 Any damage caused by abuse, misuse, unauthorized modifications, incorrect installation, insect infestation, liquid lightening, power surges, any acts of God or force majeure or tampering will not be covered by REDITRON.

10.10 All faulty goods returned within six months of purchase by the consumer will be refunded, replaced or repaired at the customer’s election (subject to points 10.4, 10.5, 10.6, 10.7,10.8,10.9 and 10.10).

Terms and Conditions