RETURNS & EXCHANGES
GOODS RETURN / EXCHANGE POLICY
1. GENERAL TERMS & CONDITIONS
– No exchange, credit or refund will be done without the original invoice being supplied.
– All manufacturers standard warranty terms & conditions will apply.
– REDITRON reserves the right to exchange, credit or repair faulty items returned.
– REDITRON reserves the right to refuse to exchange, pass a credit or refund on any goods being returned without fair or good reason.
– Goods returned for credit or refund must be in original condition and packaging. No exceptions will be considered.
– Good returned after 10 (ten) days will be subject to a 10 % handling charge.
– Goods returned after 30 (thirty) days will not be accepted back for credit, exchange or refund.
– Specially ordered items (buy outs) will not be exchanged, credited or refunded.
– All electronic goods will be tested before any exchange, credit or refund will be issued.
– REDITRON will not be held liable for any loss, damage or any other claim due to incorrect installation of any product.
– It is the responsibility of the person purchasing the products to ensure that the person doing the installation has adequate technical knowledge on the products being purchased.
– Accessories and consumables are not guaranteed.
– Any damage caused by abuse, unauthorised modifications, incorrect installation, insect infestation, liquid, lightning / power surges, “acts of God” or tampering will not be covered by the warranty.
– Transport & freight charges on returned goods will be for the customer’s account and will not be covered by REDITRON.
2. FAULTY ITEMS RETURNED WITHIN 7 DAYS OF PURCHASE (D.O.A Dead On Arrival)
– No exchange, credit or refund will be done without the original invoice being supplied.
– Faulty items must be returned in original packaging.
– Any modifications, cut wires or visual damage will invalidate an exchange, credit or refund.
– Any costs incurred by REDITRON from the supplier in respect to the exchange will be forwarded onto the client.
– All electronic goods will be tested before any exchange, credit or refund will be issued.
– REDITRON reserves the right to exchange, credit, refund or repair faulty items returned.
3. FAULTY ITEMS RETURNED AFTER 10 DAYS OF PURCHASE
– Faulty items returned after 10 (ten) days of purchase will be attended to on a repair return basis, which may include the use of original suppliers and their repair services.
– Original invoices must be supplied with any faulty items in order to validate the warranty.
– REDITRON reserves the right to repair or replace, with a service exchange unit, any faulty items sent in for repair.
– REDITRON reserves the right to refuse a warranty claim if the damage is caused by any factors beyond the specification or performance levels of the product.
– A repair or exchange of a product within the warranty period will not extend the duration of the original warranty period.
– REDITRON will offer a repair warranty equal to that of the supplier in the event of external repairs.
– Repairs conducted by REDITRON’s repair department will carry a 3 month warranty on that specific repair. Any other faults occurring will be treated as a separate repair.
– Repaired items will not be returned to the client until any incurred payment has been received.
– Repairs not collected in 2 months will be sold to defray costs.
– REDITRON will charge a handling fee on a unit sent for repair that is found
RETURNS AND REFUNDS
22. All and any returns and/or refunds shall be determined strictly with the terms and conditions as contained herein.
23. No exchange, credit or refund will be done without the original invoice being presented to Reditron.
24. Goods returned for credit or refund must be returned in the original condition and original packaging and are to returned within 10 days of delivery. All goods returned that are repackaged in the original packaging are subject to a reasonable handling fee in respect of any consumption or depletion thereof. The customer acknowledges that the right to return the goods shall be limited to Reditron’s discretion, in the event that the goods are partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.
25. It is further agreed that no goods will be accepted for return/exchange and/or refund by Reditron after the lapse of six months days from date of purchase.
26. All electronic goods will be tested before any exchange, credit or refund will be issued.
27. Reditron will not be held liable for any loss or costs incurred due to the failure of a product once installed or for any damages suffered by the customer or a third party due the malfunction of products purchased where the product has been materially altered or has been used contrary to any instructions given by Reditron.
28. Any damage caused by abuse, misuse, unauthorized modifications, incorrect installation, insect infestation, liquid ingress, lightning, power surges, any acts of God or force majeure or tampering will not be covered by Reditron.
29. All faulty goods returned within six months of purchase by the consumer will be refunded, replaced or repaired at the customer’s election (subject to point 26, 27, 28, 29, 30 and 31).
30. Reditron reserves the right to refuse any warranty claim if the damage is caused by any factors beyond the specifications or performance levels of the product.
31. A repair or exchange of a product within the warranty period will carry a further warranty period of three months, such repair, however will not extend the duration of the original warranty period.
32. In the event that external repairs are necessary, Reditron will offer a warranty of repair for an equivalent period to that of the supplier.
33. Repairs conducted by Reditron’s repair department will carry a 3 month warranty on that specific repair. Any other faults occurring will be treated as a separate repair.
34. Repaired items will not be released to the customer until any payment due in respect thereof has been received.
35. Reditron reserves its rights to charge a handling fee of up to 10% of invoice value on any items that are received for repair that are found to be free of fault or defect, or where reports beyond that of the job card are requested.
36. Reditron reserves its rights to sell/resell all repaired goods which are not collected within 120 days of repair, in order to defray costs.
37. In the event that Reditron does not have stock of goods which have been purchased, then Reditron shall procure the same or similar goods from an alternative source at the same price subject to the customer’s consent. Reditron shall not be liable for shortage of stock in circumstances that are beyond the control of Reditron.
DEFAULT AND BREACH
38. If the customer fails to perform any of its obligations when due, Reditron may decline to accept further orders or make further deliveries to the customer or may revoke and/or withdraw and/or suspend and/or cancel and/or close the customer’s credit facility/account at any time and any future purchases shall be on terms and conditions as determined by Reditron in its absolute and sole discretion.
39. Should the customer default in making payment of any overdue amounts owing, Reditron shall be entitled, but not compelled, to forthwith demand that the whole amount outstanding on the account be paid, notwithstanding that a portion of the amount would not be owing in accordance with the agreed terms of payment.
40. In the event of Reditron having to institute any legal proceedings against the customer for breach, repudiation, specific performance or for any other reason whatsoever in terms hereof, the customer undertakes and agrees to pay the company’s legal costs on scale as between Attorney and own Client, including collection commission, tracing charges and any other charges incurred by Reditron in enforcing its rights in terms hereof.
41. Any dispute arising in terms of this agreement may be referred to arbitration in accordance with the rules of the Arbitration Foundation of South Africa or to the Consumer Commission which may have jurisdiction in terms of this agreement, or directly to a court having the requisite jurisdiction.